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Customer Benefits

10 REASONS TO CHOOSE TOP CARPETS

  1. TOP VALUE
    120+ strong group in business for over 28 years, resulting in unbeatable buying power, which provides lowest prices on all carpets and flooring.
  2. WE MAKE YOUR HOME (OR OFFICE) BEAUTIFUL
    Professional advice on product selection, design, colour and installation
  3. WIDEST CHOICE OF GREAT CARPETS AND FLOORING
    Freedom to choose between carpets, laminates, ceramics, vinyl or rugs, all under one roof
  4. FREE SERVICES
    Free measuring and estimating
    Free installation planning
    Free advice on design and colour
    Free warranties on all flooring
  5. 10 DAY COLOUR REPLACEMENT GUARANTEE
    Provides reassurance on selected Belgotex, Van Dyck and Constantia products
  6. BREAST CANCER SUPPORT
    We support Reach for Recovery – a major breast cancer initiative with a contribution on all Van Dyck, Constantia, Kronopol and Aluvert sales.
  7. SHOP-AT-HOME
    For convenience and safety and working by appointment, we can bring the broadest selection of products to you and you need to go no further than your own front door.
  8. COMMERCIAL FLOORING
    We are trusted to handle the flooring needs of many leading Corporate, Industrial, Insurance and State Organisations countrywide. We hold a level 4 BEE accreditation from Empowerdex and are also accredited with CIBD.
  9. R1 MILLION INSTALLATION GUARANTEE
    For your total peace of mind we back up Top Carpets and Floors’ carpet installations with a R1 million professional guarantee.
  10. HEALTHIER LIVING SERVICES
    We protect your loved ones with our exclusive Healthier Living service.

FIVE STAR GUARANTEE

This includes the following:…

  • 10 Day Colour Replacement Guarantee
  • R1 Million Installation Guarantee
  • Best Price Guarantee
  • Healthier Living Installation Guarantee
  • Professional Service Guarantee
  • Our 5 Star Guarantee treatment aims to give our valued clients total peace of mind when dealing with one of our stores.

10-day-colour-logo10 DAY COLOUR REPLACEMENT GUARANTEE

Don’t like the colour you’ve chosen? NO PROBLEM! Call us within 10 days and we’ll gladly replace it with any colour in the same range.

You only pay for the fitting and return of your incorrectly selected carpets, laminates or LVT’s
Nobody said redecorating was easy! Combining flooring, wall colours, fabric and furniture to get your décor just right can be a tricky business, and nobody wants to make a potentially costly mistake… with the 10 Day Colour Replacement Guarantee, you can be sure that you’ve made the right choice.If you’re disappointed with the colour of your new carpets, laminates or LVT’s, you can replace it with any other colour from the same range, without paying for the product.

All you pay for is the return of the floor you wish to swap and the fitting of your next colour choice. Now that’s a great reason to get decorating!

Please note this only applies to selected Belgotex, Van Dyck and Constantia products

WARRANTIES

Your new carpet is an investment you will want to protect. Apart from the fact that regular cleaning will ensure that your carpet lasts beautifully, the manufacturer’s warranty is subject to an approved maintenance program. Most carpets are generally covered by the manufacturer’s 5 year guarantee. This guarantee covers all latent defects in the manufacturing process. All claims are assessed according to this guarantee.

Your warranty will not cover your carpet against:

Tears, burns, cuts or damage caused by lack of protection under roller castor chairs; Improper use of the product e.g. installing light weight carpeting in heavy traffic areas; Damage caused by the use of improper cleaning agents and maintenance methods.

How to ensure that your warranty is up to date:

A routine of regular vacuuming and immediate removal of spots and stains should start immediately after your carpet is installed. Your carpet will also require annual professional cleaning in accordance with the manufacturer’s specifications as well as the SABS Code of Practice. Top Carpet Cleaners is fully accredited with the RSA Carpet Manufacturers. Members are Seta trained and certified. This is your insurance policy.

PET-X

Pet-X is anti-bacterial, anti-microbial and non-porous, and is installed in conjunction with the Spillguard Underlay that forms part of the HealthGuard flooring installation system exclusive to Top Carpets and Floors.

Pet-X fibres are designed to repel smells or stains caused by animals. This ensures that when animals urinate on the carpet, the urine sits on the surface of the underlay rather than soaking into the traditional underfelt.

This could be yours, at a minimal once off charge of R250.

Only available in selected stores in KZN.