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Customer Benefits

10 REASONS TO CHOOSE US

  1. REPUTABLE SUPPLIERS
    We select only the best quality products from reputable suppliers.
  2. R1 MILLION INSTALLATION
    Installation fears are removed through our R1 Million Installation Guarantee.
  3. 10 DAY COLOUR
    Worried about choosing the wrong colour? We have a 10 Day Colour Replacement Guarantee to remove any stress.
  4. WE CARE
    Your purchase will support Reach for Recovery which supports breast cancer patients as well as Operation Smile.
  5. TRAINED STAFF
    Professionally  trained staff to give the best advice and guidance through the whole process.
  6. ALLERGEN FIGHTER
    The only company in South Africa that has an installation process that actively fights against the allergens that cause Asthma and Hayfever.
  7. LARGEST SELECTION
    One of the largest selections of flooring and blinds available in South Africa under one roof.
  8. FREE QUOTES
    Free measuring, estimating and advice from our trained sales professionals.
  9. BEST BUYS
    A range of best buys flooring products ensuring best value for money in each domestic flooring category.
  10. WE COME TO YOU
    Don’t leave the comfort of your home, we will come to you with the samples to choose your perfect floor.

FIVE STAR GUARANTEE

Our 5 Star Guarantee aims to give our valued clients total peace of mind when dealing with one of our stores.

This includes the following:

  • 10 Day Colour Replacement Guarantee – Don’t like the colour you’ve chosen? NO PROBLEM! Call us within 10 days and we’ll gladly replace it with any colour in the same range.You only pay for the fitting and return of your incorrectly selected carpets, laminates or LVT’s
    Nobody said redecorating was easy! Combining flooring, wall colours, fabric and furniture to get your décor just right can be a tricky business, and nobody wants to make a potentially costly mistake… with the 10 Day Colour Replacement Guarantee, you can be sure that you’ve made the right choice.If you’re disappointed with the colour of your new carpets, laminates or LVT’s, you can replace it with any other colour from the same range, without paying for the product.All you pay for is the return of the floor you wish to swap and the fitting of your next colour choice. Now that’s a great reason to get decorating! Please note this only applies to selected Belgotex, Van Dyck and Constantia products
  • R1 Million Installation Guarantee
  • Best Price Guarantee
  • Healthier Living Installation Guarantee
  • Professional Service Guarantee

THE TCF BIG PROMISE

This includes the following:

  • 21  DAY COLOUR REPLACEMENT – If you are not happy with the colour of your carpet or laminate flooring we will replace the colour within the same range for a minimum fee.
  • R5 MILLION INSTALLATION GUARANTEE – Should something go wrong with your flooring installation we will provide cover up to the value of R5 Million.
  • 2 YEAR INSTALLATION GUARANTEE – We guarantee the workmanship of your flooring installation for up to 2 years.
  • THE BEST PRICE GUARANTEE – We will consistently offer products which, within their range are unbeatable in price and quality.
  • HEALTHIER LIVING GUARANTEE – The constant struggle against allergies and Asthma is a serious reality. We are the only company that has a solution with each new flooring installation that can help fight these modern-day ailments.

The TCF Big Promise is only applicable to The Designer Collection products. T & C’s apply.

WARRANTIES

Your new carpet is an investment you will want to protect. Apart from the fact that regular cleaning will ensure that your carpet lasts beautifully, the manufacturer’s warranty is subject to an approved maintenance program. Most carpets are generally covered by the manufacturer’s 5 year guarantee. This guarantee covers all latent defects in the manufacturing process. All claims are assessed according to this guarantee.

Your warranty will not cover your carpet against:

Tears, burns, cuts or damage caused by lack of protection under roller castor chairs; Improper use of the product e.g. installing light weight carpeting in heavy traffic areas; Damage caused by the use of improper cleaning agents and maintenance methods.

How to ensure that your warranty is up to date:

A routine of regular vacuuming and immediate removal of spots and stains should start immediately after your carpet is installed. Your carpet will also require annual professional cleaning in accordance with the manufacturer’s specifications as well as the SABS Code of Practice. Top Carpet Cleaners is fully accredited with the RSA Carpet Manufacturers. Members are Seta trained and certified. This is your insurance policy.